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Privacy Policy

Thank you for purchasing from FUPstudio (www.fupstudio.com). This Refund Policy describes how we handle refunds, returns, and exchanges for our digital products, in compliance with European consumer protection laws.

1. Overview

  • All products sold on FUPstudio.com are digital downloads. No physical items are shipped.

  • As per the European Directive on Consumer Rights, digital products are generally not eligible for returns once the download has begun.

  • However, we strive to ensure your satisfaction, so please review the sections below to understand when refunds may apply.

2. Digital Products & Right of Withdrawal

  • By purchasing and downloading our digital products, you acknowledge that the right of withdrawal is waived once the download process has started.

  • This rule is mandated by EU law to protect digital content providers from unauthorized use of digitally delivered materials.

3. Eligibility for Refunds

We offer limited refunds under the following circumstances:

  • Defective or Corrupted Files: If the file is corrupt or not functioning as described.

  • Non-Delivery of Product: If, for technical reasons, you cannot access your purchased files.

4. How to Request a Refund

  • Contact Us: Email us at info@fupstudio.com within 7 days of purchase, providing your order details.

  • Proof of Issue: Provide screenshots or explanations to demonstrate the problem.

  • Resolution: We will either send you a corrected version of the product or, if that’s not possible, issue a full or partial refund.

5. Exclusions

  • Change of Mind: Refunds are not provided if you simply change your mind.

  • Incorrect Product Purchase: If you purchased the wrong product by mistake, we may exchange it for the correct one, but are not obligated to issue a refund.

  • Failure to Download: If you fail to download within a reasonable time, we may not be able to issue a refund.

6. Processing Refunds

  • Once we confirm your eligibility for a refund, we will process it as soon as possible.

  • Depending on your payment method, it may take a few business days for the refund to appear on your statement.

7. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

By purchasing our digital products, you acknowledge that you have read and agree to this Refund Policy.

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